"You can't always get your money back if you've been scammed, especially if you've handed over cash. That page also has this interesting section about getting a refund: I think I have answered another one of my own questions by finding the Citizens Advice -Reporting Scams page which suggests reporting the company to Trading Standards: I've also told him to change his passwords (especially if one of them was used to set up an account with ScanGuard) and not to use online banking on that machine. There could still be undetected nasties lurking, I'm considering getting him to wipe the machine and start again (if it were mine that's what I'd do). I also wouldn't want to take the snapshot of the machine now as "known good", while the tools I've used are very good they are not a comprehensive guarantee that all of the latest threats are removed from the system. Those restoration tools are something I've considered for my parents, but I think in both cases there is a level of management required, so I've gone for education rather than regulation. The Malwarebytes is blocking the ScanGuard site for the next two weeks (until the trial runs out), so I've told him to mail/message about the refund and auto-renewal from his iPad. In either case it removes all question of legitimacy for ScanGuard to allow these to remain on the machine. It could have been one of the above injecting the advert into Solitaire or a web page. SpeedItUp - a scam tool which pretends to speed up your broadband but actually is just Adware just like Yontoo.
CNET SCANGUARD SOFTWARE
Yontoo - Adware which will replace legitimate adverts on legitimate web pages with adverts for scam software like ScanGuard, making you think trustworthy places like the BBC or Microsoft are recommending their products.Trojan Zbot - A trojan horse virus which can allow people to steal your internet banking credentials and lock your machine for ransom.
Good call on being more sceptical for a while too!įull disclosure esuhl, I did also find the following on my uncles machine:
It's nice there is a free alternative just in case people have already used up their Malwarebytes trial.
CNET SCANGUARD FULL
Probably best to download it form Malwarebytes directly for anyone else reading this: Īs I installed the full Malwarebytes Premium Suite (On a trial) hopefully it has performed all the functions that ADWCleaner would. Thanks AndyPix - I had not seen that tool before. I doubt he will be entitled to any money back, and as he used a debit card it will probably be impossible, but is there anything else he can do? Just wanted to check if anyone can think of anything I've missed on a technical or consumer protection level? I also told him to get a credit card (paid in full each month) and explained Section 75 protection.:money: My uncle has fallen for the ScanGuard and not to authorize any further payments.
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